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title: Help Center
description: Help Center
---

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- [SIGN IN](https://gymdirect.com.au/)

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 Help Center

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### [MY ACCOUNT Forgot password, Track orders](https://help.gymdirect.com.au/my-account)

- [Where can I report a problem or give feedback?](https://help.gymdirect.com.au/where-can-i-report-a-problem-or-give-feedback)
- [TERMS AND CONDITIONS](https://help.gymdirect.com.au/terms-and-conditions)
- [PRIVACY POLICY](https://help.gymdirect.com.au/privacy-policy)

[See more](https://help.gymdirect.com.au/my-account)

### [PRODUCT HELP GUIDE Some helpful information about your new purchase - including warranty, care and overall maintenance.](https://help.gymdirect.com.au/product-help-guide)

- [Olympic Barbells](https://help.gymdirect.com.au/barbells)
- [Rubber Plates](https://help.gymdirect.com.au/rubber-plates)
- [Cardio Machines](https://help.gymdirect.com.au/cardio-machines)
- [Commercial](https://help.gymdirect.com.au/commercial)
- [Home Grade / Light Commercial](https://help.gymdirect.com.au/home-grade-/-light-commercial)

[See more](https://help.gymdirect.com.au/product-help-guide)

### [![](https://help.gymdirect.com.au/hubfs/Gym-Direct-Lion-Rewards-Club-ONLY-WhiteBG-FINAL%20-%20Copy%20=%20GD%20only.png) GET REWARDED Join the Gym Direct Loyalty Lions club, earn points and get rewards.](https://help.gymdirect.com.au/get-rewarded)

- [What is lion rewards?](https://help.gymdirect.com.au/what-is-this)
- [How do I earn points?](https://help.gymdirect.com.au/how-do-i-earn-points)
- [How can I use my points?](https://help.gymdirect.com.au/how-do-i-redeem/use-my-points)

[See more](https://help.gymdirect.com.au/get-rewarded)

### [PROMOTIONAL DISCOUNTS Get details about existing offers, discounts, specials and promotions.](https://help.gymdirect.com.au/promotional-discounts)

- [How can I get $20 off my first purchase?](https://help.gymdirect.com.au/how-can-i-get-20-dollars-off-my-first-purchase)
- [How can I apply for an industry or government discount?](https://help.gymdirect.com.au/how-can-i-apply-for-an-industry-or-government-discount)
- [PRICE MATCH POLICY](https://help.gymdirect.com.au/price-match-policy)

[See more](https://help.gymdirect.com.au/promotional-discounts)

### [PAYMENT OPTIONS At Gym Direct we offer a number of flexible payment options to suit your needs.](https://help.gymdirect.com.au/payment-options)

- [Can I pay over the phone?](https://help.gymdirect.com.au/can-i-pay-over-the-phone)
- [What other payment methods do you accept?](https://help.gymdirect.com.au/what-other-payment-methods-do-you-accept)
- [Do you have any Buy Now, Pay Later Options?](https://help.gymdirect.com.au/do-you-have-any-buy-now-pay-later-options)

[See more](https://help.gymdirect.com.au/payment-options)

### [ORDERING Find questions, answers and information about our products in the order process.](https://help.gymdirect.com.au/ordering)

- [Do products come assembled?](https://help.gymdirect.com.au/do-products-come-pre-assembled)
- [What does PRE-ORDER mean?](https://help.gymdirect.com.au/what-does-pre-order-mean)
- [Does the price include shipping?](https://help.gymdirect.com.au/does-the-price-include-shipping)

[See more](https://help.gymdirect.com.au/ordering)

### [SHIPPING Learn more about tail-gate, shipping rates and what is/isn't included in the fee.](https://help.gymdirect.com.au/shipping)

- [Can I pick up my order from your warehouse?](https://help.gymdirect.com.au/can-i-pick-up-my-order-from-your-warehouse)
- [Do you offer free shipping?](https://help.gymdirect.com.au/how-much-is-delivery)
- [How much does delivery cost?](https://help.gymdirect.com.au/how-much-does-delivery-cost)

[See more](https://help.gymdirect.com.au/shipping)

### [RETURNS & REFUNDS Return items, cancelling an order, getting a refund.](https://help.gymdirect.com.au/returns-refunds)

- [Refund Policy](https://help.gymdirect.com.au/refund-policy)
- [Warranty Information and Claims](https://help.gymdirect.com.au/how-do-i-lodge-a-warranty-claim)

[See more](https://help.gymdirect.com.au/returns-refunds)

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