Warranty and Care Information

This refers to any products in our commercial series, especially the XR made-to-order series - covered by "intended use" parameters, which in this case means safe indoor use.

  • 10-year limited warranty on the structural frame (coating excluded)
  • 1-year limited warranty on guide rods, cables, pulleys and weight plates (excluded are functional trainers, cable crossovers and any other machine with a height adjustable pulley system. Cables on such machines are covered by a 6-month warranty)
  • 90-day on grips, upholstery and any items not specified. 
  • Labour exclusive.

Each surface needs to be treated differently to prevent damage depending on the material.

  • Upholstery and steel surfaces can be wiped down with a damp rag, ensuring to dry properly to avoid any potential rusting.
  • Lubricated cable mechanisms is also important for longevity to ensure a smooth operation and avoid any squeaking sounds.