We have summarised the general warranty information below for your benefit.
Home Grade / Light Commercial
- Frame - 12 months return to base warranty (coating excluded)
- Cable/Pulley - 6 months replacement warranty
- Upholstery - 3 months return to base warranty
- Labour exclusive
Commercial
- 10-year limited warranty on the structural frame (coating excluded)
- 1-year on guide rods, cables, pulleys and weight plates (Excluded are functional trainers, cable crossovers, and any other machine with a height adjustable pulley system. Cables on such machines are covered by a 6-month warranty.)
- 90-day on grips, upholstery and any items not specified
- Labour exclusive
Dumbbells
- Pro-Style Dumbbells require maintenance. Loosening of Pro-Style Dumbbells is considered normal wear and therefore not covered under warranty. A limited 1-year warranty applies to the structural integrity
- Rubber Hex dumbbells have a 1-year warranty on the structural integrity only. Coating not warranted.
- Neoprene dumbbells have a 1-year warranty on the structural integrity only. Coating not warranted
- Vinyl dumbbells have a 1-year warranty on the structural integrity only. Coating not warranted.
- Chrome Dumbbells carry a 2 years structural warranty. Coating not warranted.
Cardio Equipment
- Warranty Policy of cardio equipment varies, normally are depicted on the individual advertisement
- We strongly suggest registering the product as soon as receipt of same. Normally a warranty card is included in the box
- To claim warranty, we will guide you through to the manufacturer / importer’s link to make a claim.
- Gym Direct warehouse normally does not hold parts of cardio equipment
Our product range is constantly evolving, and new items are always added in. If you can not find the warranty policy for your item, it is assumed be covered by our standard Warranty policy, or call 1300 488 866 to find out
We highly advise that you check your products within 14 days of receiving your order. Any claim for damaged or missing goods from your order must be lodged within the 14-day period from when you receive your order. Even though you may not be setting your facility up for weeks or months after getting your order, all items must be checked to ensure the products have been received in good condition. We will not accept any claims for aesthetic or product damage and missing goods after this 14-day period. This clause does not void your warranty, it is only in place to ensure you check your order asap for any physical damage, stock shortages or missing goods in transit.