1. Help Center
  2. RETURNS & REFUNDS

How do I lodge a warranty claim?

If you are experiencing issues with your product, please refer to your products warranty information as below.

If you are experiencing issues with your product, please email sales@gymdirect.com.au and include the following information:

  • Your order number or your name
  • Description of the issue
  • Photos or videos showing the issue

We will try our best to response to you within 24 hours.

Warranty Policy of cardio equipment varies, normally are depicted on the individual advertisement.

We strongly suggest registering the product as soon as receipt of same.

Normally a warranty card is included in the box.

To claim warranty, we will guide you through to the manufacturer / importer’s link to make a claim.

Gym Direct warehouse normally does not hold parts of cardio equipment.

FAULTY PRODUCTS

If you are experiencing issues with your product, please email sales@gymdirect.com.au and include the following information:

  • Your order number or your name

  • Description of the issue

  • Photos or videos showing the issue

We will try our best to respond to you within 24 hours.

We recommend you do not discard the original packaging as we may request to have the faulty item returned to us, in such cases it is the customers obligation to ensure that the returned products are sufficiently packaged to ensure no damage is incured in transit.

MINOR PRODUCT DEFECTS

If you have a minor problem with a product, we (Gym Direct) can offer to give you a free repair or replacement.  You must accept this free repair or replacement if the business (Gym Direct) offers it to you.

If the business (Gym Direct) fails to give you a free repair / replacement within a reasonable time or cannot fix your problem, you can:

  • get it done elsewhere and pass on the costs to the business

  • ask for a replacement

  • ask for a refund

Refund (less shipping cost) will be processed within 7 days upon receipt of return goods.  For assistance with warranty claims and returns please email to sales@gymdirect.com.au  

MAJOR PRODUCT DEFECTS

If your item has a major product defect (in accordance with the ACCC), you can ask for a replacement or refund if the problem with the product is major.

Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.

The business may take into account how much time has passed since you bought the product considering the following factors:

  • type of product

  • how a consumer is likely to use the product

  • the length of time for which it is reasonable for the product to be used

  • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

WHAT IS A MAJOR PRODUCT DEFECT?

A product or good has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it

  • it is significantly different from the sample or description

  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time

  • it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or

  • it is unsafe.

WARRANTY EXCEPTIONS

Gym Direct does not cover warranty from misuse.

The warranty does not cover:

  • Minor cosmetic blemishes to paint/powder coating or other surfaces

  • Normal expected wear and tear

  • Any damage, failure or loss caused by accident, misuse, neglect, abuse, failure to follow servicing, maintenance instructions or warnings in the owner's manual. 

  • For assistance with warranty claims and returns please email our warranty department: sales@gymdirect.com.au

Gym Direct will not pay for damages or losses that:

  • are not caused by our products and conduct

  • relate to something independent from our business, after the goods have left our control.