1. Help Center

What happens if my product is found to be faulty?

If you are experiencing any issues with your product(s), we want to know!

If you are experiencing issues with your product, please email sales@gymdirect.com.au and include the following information:

  • Your order number or your name
  • Description of the issue
  • Photos or videos showing the issue

We will try our best to response to you within 24 hours.

You must not discard the original packaging as we may request to have the faulty item returned to us

Q: If the goods cannot be repaired, will I have my money back?

A: If you have a minor problem with a product, we (Gym Direct) can offer to give you a free repair or replacement.  You must accept this free repair or replacement if the business (Gym Direct) offers it to you.

If the business (Gym Direct) fails to give you a free repair / replacement within a reasonable time or cannot fix your problem, you can:

  • get it done elsewhere and pass on the costs to the business
  • ask for a replacement
  • ask for a refund

Refund (less shipping cost) will be processed within 7 days upon receipt of return goods.  For assistance with warranty claims and returns please email to sales@gymdirect.com.au