---
title: Why is the shipping calculator not working?
description: If you are not receiving a calculated shipping rate for your order, it is likely your order is either very heavy, large or to a regional/remote area of Australia.
---

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# Why is the shipping calculator not working?

## If you are not receiving a calculated shipping rate for your order, it is likely your order is either very heavy, large or to a regional/remote area of Australia.

If you are not receiving a calculated shipping rate for your order, it is likely your order is either very heavy, large or to a regional/remote area of Australia. We can still deliver to your address, however, we just need to obtain a custom freight quote for you which can take between 1-3 business days. To get a custom freight quote, please click on "enquiry" in the shopping cart and complete the enquiry form with your information. Your shopping cart will then be sent to us with your details and we will then calculate the most economical freight option for you.

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